Bed Bugs

Discover how to spot bed bugs before they become a major problem, protect guests and your property, and respond with confidence and professionalism. Learn the hidden places bed bugs hide, how they spread even in clean hotels, and the exact steps to take—quietly and quickly—to stop them in their tracks.

Material Safety Data Sheets (MSDS/SDS)

Learn how to properly read and use Material Safety Data Sheets to ensure safe chemical handling in the workplace. Understand key sections at a glance—such as hazards, storage, and emergency steps—so you can stay compliant and keep yourself and others safe.

Eye Wash Stations

Knowing how and when to use an eye wash station can prevent serious eye injuries during chemical exposure. This training explains proper operation, response time, maintenance, and staff responsibilities so the station is always ready in an emergency.

Fire Sprinklers

Fire sprinkler systems are one of the most important life-safety features in a hotel, and staff should understand how they work, why they activate, and what can accidentally trigger them. This training explains the different types of sprinkler heads, safe do’s and don’ts (such as never hanging items on them), and the correct shutdown procedure at the riser to reduce water damage if one goes off.

De-escalation

De-escalation is a key skill in hospitality, helping turn tense moments into positive guest experiences. This training shows how to stay calm, not take anger personally, and use the right words and approach to lower emotions and regain trust—proving that how you respond matters more than what happened.

Sales Training

Sales in hospitality is about building trust, understanding guest needs, and confidently offering solutions that add value. This training covers the essentials of relationship-based selling, including effective email communication, cold calling strategies, and how to help customers win while representing your property professionally.

Front Desk Sales Training

Front desk staff play a vital role in sales by building relationships, spotting opportunities, and creating memorable guest experiences that lead to repeat business. This training covers how to identify potential sales leads, communicate guest needs to leadership, and use small personalized touches—like amenities or conversations—to drive revenue and guest loyalty.

ADA & Service Animals

Service animals are protected under ADA law, and hotel staff must know what can and cannot be asked, said, or required when a guest is accompanied by one. This training explains legal guidelines, how to avoid questioning the validity of a service animal, and how to protect the hotel from liability while still holding guests responsible for damages.

Fire Extinguisher

Fire extinguishers are a first line of defense in an emergency, and staff must know when to use them—and when not to. This training covers extinguisher types, how to use the PASS method safely, when to evacuate instead of engage, and how to ensure all extinguishers remain inspected and ready for use.

Bloodborne Pathogens

Bloodborne pathogens can be present in bodily fluids, so proper handling and protection are critical in hospitality settings. This training explains when to use gloves, how to protect broken skin, and how to safely handle soiled linens or contaminated items to prevent exposure and maintain a safe work environment.

Guest Room Access

Guest room access is one of the most critical safety and security responsibilities in a hotel, and protocols exist to protect both guests and staff. This training explains why only front desk staff should grant access, the importance of verifying ID and reservation names, how to prevent social engineering or “friendly” bypasses, and how following procedures—every time—helps prevent theft, assault, and liability.

Complaint Resolution

Complaints are inevitable in hospitality, but the way you respond determines whether a guest leaves upset or impressed. This training focuses on staying calm, resolving issues at first contact, and using simple steps to make guests feel heard—because the incident matters far less than how you handle it.

Customer Service

Great customer service is more than completing tasks—it’s about making guests feel valued, respected, and cared for. This training highlights how your attitude, words, and actions shape guest experiences, prevent complaints, and build loyalty, because hospitality isn’t just our industry—it’s our promise.

Business Mindset

A strong business mindset is essential for hotel leaders who act as the CEO of their property. This training focuses on owning results, understanding your numbers, making strategic decisions, and leading your team with intention so the hotel remains Protected, Profitable, and Performing.

Time To Lead

Leadership directly shapes the culture of your hotel—your attitude, standards, and responses set the tone for the entire team. This training explores how strong leaders build trust, promote teamwork, uphold expectations even when it’s difficult, and create a culture where people perform at their best.