HOP
Hotel OPerations System
What if there was a centralized system
built for hotel operators?
That’s why I am building HOP—to turn hotel management
into a simpler, smarter, and more inspiring experience - at every level of hotel operations.
THE VISION
Every
Level
Interfaces for Guest Services, Housekeeping, Maintenance, Management, Ownership, and Management Companies - putting what you need at your fingertips.
Centralized
Systems
Centralize everything from Preventative Maintenance to Lost & Found and Pool Tests - no more navigating to multiple tools to operate your hotel.
Made for
Hoteliers
Hotels run on details — a system designed to simplify the complexity and give hoteliers back their time.
Empowering
Teams
Give your staff the power to collaborate, communicate, and perform at their best with systems built for hotel operations.
Some of what we're
working on for the Beta Launch!
PREVENTATIVE
MAINTENANCE
Stay ahead of costly repairs with automated scheduling, tracking, and alerts for routine equipment and facility upkeep.
LOST &
FOUND
Log and track guest items with ease, manage batch disposal of unclaimed items, and maintain clear records for accountability.
HOUSEKEEPING
CENTER
Track deep cleans, mattress rotations, and schedule compliance while sending automated notifications to supervisors and GMs.
POOL
CENTER
Keep your pool safe and guest-ready with scheduled maintenance, chemical monitoring, notifications, and compliance tracking.
WAITING
LISTS
Turn high demand into opportunity by using waitlists that support smarter occupancy planning and revenue growth.
INVENTORY
SYSTEM
Gain real-time visibility into linens, amenities, cleaning supplies, and F&B stock with tracking and automated reorder alerts.
MASTER KEY
LOGS
Maintain detailed logs of master key usage and get notified if keys are not checked back in on time for added security.
HR MONITORING &
TRACKING
Simplify employee oversight with tools to manage records, time-off requests, performance tracking, shift trades, and compliance.
WALK
RATE
Set walk rates based on date and demand - equipping your team with the knowledge of that day's walk rate.
WELCOME
CALLS
Pool tests either weren't completed by staff or it needs adjusted before the weekend. Wish pool alerts and tests could updated to me in actively.
ACTION
CENTER
See notifications and updates for each key system so you know what needs attending to!
PASS ALONG LOG &
PRIORITY NOTES
Quickly document and pass along information between shifts and see priority/action items on the user's dashboard.
A glimpse of what is coming in future versions!
SCHEDULING
SYSTEM
Streamline staff scheduling with a centralized system that reduces conflicts, manages shift coverage, and ensures optimal hotel operations.
SMART
TIME CLOCK
A time clock that integrates with scheduling and HR, automatically documenting late arrivals and notifying employees of attendance updates.
PMS/RMS
INTEGRATIONS
Connect with your Property and Revenue Management Systems to sync data, eliminate silos, and optimize both guest services and profitability.
INCIDENT
REPORTING
Log, track, and resolve staff/guest incidents quickly with a structured reporting system that enhances accountability and hotel safety.
TRAINING
UNIVERSE
Utilize pre-made training modules or make your own! Track progress of team members and issue continuing education modules.
SMART
HANDBOOK
Replace outdated manuals with a dynamic, digital handbook that keeps hotel policies, procedures, and updates at every employee’s fingertips.
DIRECT BILL
MANAGEMENT
Direct bill accounts made simple — from online application through business vetting, approval, and automated notifications, all in one seamless flow.
PORTFOLIO
MANAGEMENT
Regional Managers and Hotel Management Companies can view high-level portfolio data, compare property performance, and receive insights to guide strategic decisions.
Why Apply For Beta...
As a manager, I am tired of operating my hotel using 10 different spreadsheets and 20+ different paper forms.
Help!
It's 10pm at night - I have quiet time to work on hotel business from my couch but forgot what I needed on my desk at the hotel - wish I could access what I needed electronically.
Pool tests either weren't completed by staff or it needs adjusted before the weekend. Wish pool alerts and tests could updated to me in actively.
I am feeling burnt out - not from one large thing but all the little things that take up my time from reporting to training and everything in between. There's gotta be a better way!
Frequently Asked Questions
👋 Hi, I’m Josh — a former hotel operator with a love for tech, automation, and finding smarter ways to work.
During my time as both a General Manager and Director of Operations, I saw firsthand how hotel teams often rely on a messy mix of spreadsheets, PDFs, scattered file folders, or sometimes no system at all. These inefficiencies don’t just slow things down — they contribute to the burnout so many operations teams face.
The truth is, hotels never close. They’re open 24/7, 365 days a year—through rain, snow, blizzards, or anything else. And too often, the people keeping those doors open feel like cogs in a machine, carrying the constant weight of the business.
When I was in the trenches, I remember thinking: “There has to be a better way.” That’s what we’re building with HOP.
Our goal isn’t to replace the human side of hospitality or distract teams from what really matters. It’s to create a system that works the way hotels need it to — freeing up time, reducing stress, and giving hotel teams more of their lives back.
We believe HOP should prove its value before it ever costs you a dime. Our goal is to show how the platform can truly simplify and streamline your hotel operations.
When the time comes to transition to a monthly subscription, you’ll receive plenty of notice—no surprises.
Our initial release is designed primarily for General Managers and their on-property staff, helping streamline day-to-day hotel operations.
That said, the foundation we’re building is flexible and scalable. Soon, we’ll be expanding to include Regional Managers, Property Support teams, Owners, and Corporate Hotel Management Companies—making it possible to manage operations of hotel portfolios from HOP.
As of August 2025, we’re elbow-deep in coding and bringing HOP to life. The BETA launch is just around the corner!
Once you apply, we’ll notify you by email as soon as your hotel can be set up in HOP so you can start exploring and using the platform.
Our goal with HOP is to create a platform that supports every level of hotel operations—General Managers, Owners, Guest Services, Housekeeping, Maintenance, Regional Managers, and Property Support teams.
To be clear, HOP is not a replacement for your PMS (Property Management System). Instead, it’s designed to fill the gaps in operations management—the areas where most hotels still rely on spreadsheets, paper, or scattered tools.
Some of the core functionality we’re building into HOP includes:
-
Inventory Management:
Track supplies, amenities, and back-of-house items with ease. -
Key Tracking:
Manage staff keys, master keys, and access logs securely. -
Lost & Found:
Centralize guest item tracking and ensure follow-through. -
HR & Staff Tools:
From time-off requests to write-ups and shift trades. -
Preventative Maintenance:
Schedule and monitor recurring maintenance tasks before they become problems. -
Group Block Management:
Keep group reservations and allocations organized outside the PMS. -
Meeting Room Scheduling:
Manage internal meeting spaces and events. -
Pool Testing & Maintenance Logs:
Ensure compliance and safety with digital recordkeeping. -
Equipment Tracking:
Stay on top of hotel equipment, warranties, and repairs.
And this is just a little view into our vision for HOP. As HOP grows, we’ll continue expanding features to cover more operational needs, all with the goal of reducing inefficiencies, cutting down on burnout, and giving hotel teams the tools they truly need.
-
We love questions and feedback as it will help us hone HOP into a game changing system for Hoteliers.
Email Josh at info@hoteliersystems.com.
Apply to be a BETA Tester
We're Currently Building HOP &
Seeking Beta Testers!
About You
About Your Hotel
What positions make up your hotel’s
management and operations team?
The Future Starts Here
There's a better way to manage hotels.
