Hotel operations software
Bring shift handoffs, team communication and daily follow-through into one shared place.
Explore HOPE $89/month per hotel · Preparing for launch
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Built by a hotelier. For hoteliers.
Practical tools for a better-run hotel.
HOPE brings your hotel’s people, updates and daily work together. Free training and a free CLC audit help your team take the next useful step today.
Explore HOPE Free training New hire training Free CLC audit
Created by a former GM and Director of Operations.
One place to find a little more help.
- Learn something. Free hotel staff training
- Check your CLC billing. Find unbilled CLC stays
- Connect the whole hotel. HOPE, preparing for launch
The Hotelier Systems toolkit
What would help your hotel today?
Start with the problem in front of you. There’s something useful at every step.
Help your team feel ready
Practical hotel lessons for the moments that matter, from welcoming guests to handling complaints.
Find a lesson Open access · No account required
03 / Free CLC (Corpay) audit
Find room nights to review
Compare your PMS stays with the Sleep Detail report from CLC, now known as Corpay Lodging, and find the room nights that were never billed.
Run your free audit Your reservation files stay in your browser
Start with the work in front of you
A useful next step. For a familiar hotel day.
Learn it, put it into practice, and see how HOPE can help your whole team.
Help a new hire feel ready.
Six free lessons a new employee can finish in the first week, whatever the department.
Calm the next upset guest.
Front desk lessons on complaints, de-escalation and the room-access checks that protect every guest.
Keep maintenance safe on the job.
Free maintenance lessons on fire sprinklers, fire extinguishers, chemical safety data sheets and entering occupied guest rooms.
Free tool / CLC billing review
A full room. A missing billing record?
A stay in your PMS doesn’t always mean every room night has been billed to CLC (Corporate Lodging Consultants), now known as Corpay Lodging. Compare your PMS data with CLC’s Sleep Detail report and find unbilled nights.
Your reservation files are processed in your browser.
Illustrative example, Lakeside Inn: 28 room nights checked, 5 unbilled nights at $94 each. After the audit, $470 billed manually to CLC and $470 collected.
From a single task to a shared system
When the little things need a home, there’s HOPE.
Keep your PMS. Bring the operational work around every stay together.
HOPE by Hotelier Systems. Preparing for launch.
The shift note. The open repair. The guest callback. Give your team one place to find what matters and keep it moving.
See how HOPE brings it together Get launch updates
$89/month per hotel · No PMS connection required
The things that eat your day, handled.
Each one is a tile on your HOPE Action Center. Turn on what your hotel needs.
- Pass Along. Pin what the next shift has to know, so it never gets lost in a binder or a sticky note.
- Team Chat. Talk to the desk, housekeeping or maintenance in one place, not five different group texts.
- Team Updates. Post an update once and see exactly who has read it, and who still needs to.
- Housekeeping Center. Every room at a glance: deep cleans, shampoos, pet cleans and mattress rotations.
- Maintenance Center. Work orders, preventative maintenance and rooms flagged as maintenance underway, with nothing living on a scrap of paper.
- Pool Center. Water tests, equipment and operator certifications logged and ready when the inspector shows up.
- Supply Inventory. Count on a phone, review orders by vendor, and stop running out of what you use every day.
- Group Block Management. Group blocks from contract to rooming list, with a booking page for the group’s guests.
- Delivery Log. Every guest package, supply drop and handoff logged, with who received it and when.
- Cashier Shifts. Drawer counts, blind counts and deposit checks, so an over or short is caught at the end of the shift.
- Waiting List. Grow top-line revenue by filling cancellations on sold-out nights, and quickly notify the next guest when a room opens up.
- Meeting and event spaces. Book your meeting rooms and public spaces with rates, add-ons and approvals in one calendar.
- Lost & Found. Log found items with a photo and match them the moment a guest calls.
- Master Keys. Know who has every master key right now, and exactly when it came back.
- And more. Everyone customizes and arranges their own Action Center. Explore HOPE
Why Hotelier Systems
Hotels never close. The people running them deserve a little more help.
I’ve always joked that once hospitality is in your blood, it stays there. As a General Manager and Director of Operations, I loved that every day brought something different. A new challenge, a problem to solve, a chance to make someone’s day better.
I also know how quickly that variety can become overwhelming. The missing note. Another spreadsheet. A process you have to build from scratch. One more phone call when you’re supposed to be enjoying time with your family.
I started Hotelier Systems to help fellow hoteliers with those everyday demands. Practical tools, useful resources, and an easier way to keep the details together, so there’s more time and energy for what drew you to hospitality in the first place.
Josh Sievers, Founder, Hotelier Systems
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